Our customers satisfaction is our number one priority. In the rare case of an item being faulty, we will give you a FULL refund under these conditions:

  • You return the item/notify us about the problem within 14 days of receiving the item
  • All swimwear must still have hygiene seals stuck on
  • Tags and labels must still be attached to the item
  • Item is not stained from fake tan, perfume, makeup etc. from trying it on 

Once you have notified us about the problem at: kartini.au@gmail.com

One of our team members will reply to you as soon as we get the chance and provide you with a return address and instructions on what to do next.



We will happily offer our customers a store credit OR exchange if:

  • Your order from Kartini does not fit you and you require another size 
  • You are not happy with the product you received 

Customers who require a different size or are unhappy with how their outfit looks on them will need to send their order back to us and choose from the following:

A full store credit for your order amount (valid for 3 months)


An exchange for a different size of the same piece they purchased.

If your required size is sold out, and your current order does not fit you: we will provide you a full refund OR store credit.

IMPORTANT: All items on Sale/Clearance are FINAL sales. We can not perform exchanges or refunds on our clearance sale items. Thank you ❤️

Please email: kartini.au@gmail.com for help with exchanges.

Item/s must be in the same condition as you received it e.g. NO stains, no perfume, tags & hygiene seals still attached and notified within 14 days of receiving the order.

Product exchange shipping costs are not covered by Kartini.