Our customers satisfaction is our number one priority. In the rare case of an item being faulty, we will give you a FULL refund under these conditions:
- You return the item/notify us about the problem within 14 days of receiving the item
- All swimwear must still have hygiene seals stuck on
- Tags and labels must still be attached to the item
- Item is not stained from fake tan, perfume, makeup etc. from trying it on
Once you have notified us about the problem at: email@example.com
One of our team members will reply to you as soon as we get the chance and provide you with a return address and instructions on what to do next.
We will happily offer our customers a store credit OR exchange if:
- Your order from Kartini does not fit you and you require another size
- You are not happy with the product you received
Customers who require a different size or are unhappy with how their outfit looks on them will need to send their order back to us and choose from the following:
A full store credit for your order amount (valid for 3 months)
An exchange for a different size of the same piece they purchased.
If your required size is sold out, and your current order does not fit you: we will provide you a full refund OR store credit.
Please email: firstname.lastname@example.org for help with exchanges.
Item/s must be in the same condition as you received it e.g. NO stains, no perfume, tags & hygiene seals still attached and notified within 14 days of receiving the order.
Product exchange shipping costs are not covered by Kartini.