FAQ

FREQUENTLY ASKED QUESTIONS:

How do I know my order has been placed/received successfully?

You will receive an email with an order confirmation from us. If you have not received this email, please let us know and we will resend one to your email. Once your order has been dispatched, you will receive a second email with a tracking number for your shipment. 

How do I exchange an item/request a refund? 

Please send us an email notifying us of the problem/your request and refer to our returns policy before doing so to ensure your garments & reason for return align with our terms. Once you have arranged your parcel to be returned, we will assess it once it arrives back to us & proceed to email you with your store credit code or refund notification. All returns must be shipped within 14 days of receiving the outfit. Sale items cannot be exchanged or refunded.

Do you ship internationally? How long does it take?

Yes, we ship all over the world using DHL couriers and/or Australia Post. You should expect to receive your order within 2-5 business days from dispatch date for most major destinations if using DHL Express. (COVID-19/Christmas period may cause delays). We have recently introduced a second, more affordable alternative international courier. However, if using Standard International post, please allow 7-25 business days for your order to arrive. If you are in a hurry to receive your items - we recommend using DHL Express.

How fast can I get my order if I'm located in Australia? 

We usually dispatch all orders placed before 2pm on the same day. If you have placed your order before 2pm AEST and chosen 'Express Shipping', your item will most likely arrive the next day or within 2-4 business days (depending on COVID-19 delays and Christmas periods). Standard delivery may take 3-6 business days, so if you are in a rush to receive your outfit, we recommend selecting Express Shipping at checkout.